We're Here For You —
Every Step Of Your Care Journey
Reach our biomedical support team by call, WhatsApp or email — 7 days a week.
Types of Support
From first setup to long-term maintenance — our team covers every stage of your care journey.
Technical Support
Step-by-step device setup, troubleshooting, error codes and remote diagnostics.
Warranty Claims
Report defective equipment, initiate warranty claims and track replacement status.
Rental Assistance
Start, extend or end a rental; schedule pickups; swap devices.
Equipment Guidance
Not sure which device to choose? Our advisors review your prescription and recommend the right fit.
Business Hours
Emergency technical support available 24/7 via WhatsApp
Warranty Claim Process
Making a warranty claim is simple. Here's how it works from start to finish.
Contact Our Team
Reach us via WhatsApp or call with your invoice number and description of the issue.
Claim Logged
Our team logs the claim and assigns a ticket number for you to track.
Technician Arranged
A technician visit or courier pickup is arranged within 24–48 hours.
Device Returned
Repaired or replaced device is delivered and claim closed with a follow-up call.
Self-Help Resources
Browse our guides and FAQ library for instant answers.